{"id":161,"date":"2023-09-05T07:41:15","date_gmt":"2023-09-05T07:41:15","guid":{"rendered":"https:\/\/arcticairways.com\/?page_id=161"},"modified":"2023-09-24T18:15:23","modified_gmt":"2023-09-24T18:15:23","slug":"faq","status":"publish","type":"page","link":"https:\/\/arcticairways.com\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"161\" class=\"elementor elementor-161\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-7ba6f429 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"7ba6f429\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-7afa04fb\" data-id=\"7afa04fb\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1ebae64a elementor-widget elementor-widget-heading\" data-id=\"1ebae64a\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.19.0 - 29-01-2024 *\/\n.elementor-heading-title{padding:0;margin:0;line-height:1}.elementor-widget-heading .elementor-heading-title[class*=elementor-size-]>a{color:inherit;font-size:inherit;line-height:inherit}.elementor-widget-heading .elementor-heading-title.elementor-size-small{font-size:15px}.elementor-widget-heading .elementor-heading-title.elementor-size-medium{font-size:19px}.elementor-widget-heading .elementor-heading-title.elementor-size-large{font-size:29px}.elementor-widget-heading .elementor-heading-title.elementor-size-xl{font-size:39px}.elementor-widget-heading .elementor-heading-title.elementor-size-xxl{font-size:59px}<\/style><h1 class=\"elementor-heading-title elementor-size-default\">FAQ<\/h1>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-31444903 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"31444903\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-6eb8ed8b\" data-id=\"6eb8ed8b\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-148754bd elementor-widget elementor-widget-heading\" data-id=\"148754bd\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">FREQUENTLY ASKED QUESTIONS<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6cf4724f elementor-widget elementor-widget-heading\" data-id=\"6cf4724f\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h5 class=\"elementor-heading-title elementor-size-default\">MOST FREQUENT QUESTIONS AND ANSWERS<\/h5>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1a15e374 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"1a15e374\" data-element_type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.19.0 - 29-01-2024 *\/\n.elementor-widget-divider{--divider-border-style:none;--divider-border-width:1px;--divider-color:#0c0d0e;--divider-icon-size:20px;--divider-element-spacing:10px;--divider-pattern-height:24px;--divider-pattern-size:20px;--divider-pattern-url:none;--divider-pattern-repeat:repeat-x}.elementor-widget-divider .elementor-divider{display:flex}.elementor-widget-divider .elementor-divider__text{font-size:15px;line-height:1;max-width:95%}.elementor-widget-divider .elementor-divider__element{margin:0 var(--divider-element-spacing);flex-shrink:0}.elementor-widget-divider .elementor-icon{font-size:var(--divider-icon-size)}.elementor-widget-divider .elementor-divider-separator{display:flex;margin:0;direction:ltr}.elementor-widget-divider--view-line_icon .elementor-divider-separator,.elementor-widget-divider--view-line_text .elementor-divider-separator{align-items:center}.elementor-widget-divider--view-line_icon .elementor-divider-separator:after,.elementor-widget-divider--view-line_icon .elementor-divider-separator:before,.elementor-widget-divider--view-line_text .elementor-divider-separator:after,.elementor-widget-divider--view-line_text .elementor-divider-separator:before{display:block;content:\"\";border-block-end:0;flex-grow:1;border-block-start:var(--divider-border-width) var(--divider-border-style) var(--divider-color)}.elementor-widget-divider--element-align-left .elementor-divider .elementor-divider-separator>.elementor-divider__svg:first-of-type{flex-grow:0;flex-shrink:100}.elementor-widget-divider--element-align-left .elementor-divider-separator:before{content:none}.elementor-widget-divider--element-align-left .elementor-divider__element{margin-left:0}.elementor-widget-divider--element-align-right .elementor-divider .elementor-divider-separator>.elementor-divider__svg:last-of-type{flex-grow:0;flex-shrink:100}.elementor-widget-divider--element-align-right .elementor-divider-separator:after{content:none}.elementor-widget-divider--element-align-right .elementor-divider__element{margin-right:0}.elementor-widget-divider--element-align-start .elementor-divider .elementor-divider-separator>.elementor-divider__svg:first-of-type{flex-grow:0;flex-shrink:100}.elementor-widget-divider--element-align-start .elementor-divider-separator:before{content:none}.elementor-widget-divider--element-align-start .elementor-divider__element{margin-inline-start:0}.elementor-widget-divider--element-align-end .elementor-divider .elementor-divider-separator>.elementor-divider__svg:last-of-type{flex-grow:0;flex-shrink:100}.elementor-widget-divider--element-align-end .elementor-divider-separator:after{content:none}.elementor-widget-divider--element-align-end .elementor-divider__element{margin-inline-end:0}.elementor-widget-divider:not(.elementor-widget-divider--view-line_text):not(.elementor-widget-divider--view-line_icon) .elementor-divider-separator{border-block-start:var(--divider-border-width) var(--divider-border-style) var(--divider-color)}.elementor-widget-divider--separator-type-pattern{--divider-border-style:none}.elementor-widget-divider--separator-type-pattern.elementor-widget-divider--view-line .elementor-divider-separator,.elementor-widget-divider--separator-type-pattern:not(.elementor-widget-divider--view-line) .elementor-divider-separator:after,.elementor-widget-divider--separator-type-pattern:not(.elementor-widget-divider--view-line) .elementor-divider-separator:before,.elementor-widget-divider--separator-type-pattern:not([class*=elementor-widget-divider--view]) .elementor-divider-separator{width:100%;min-height:var(--divider-pattern-height);-webkit-mask-size:var(--divider-pattern-size) 100%;mask-size:var(--divider-pattern-size) 100%;-webkit-mask-repeat:var(--divider-pattern-repeat);mask-repeat:var(--divider-pattern-repeat);background-color:var(--divider-color);-webkit-mask-image:var(--divider-pattern-url);mask-image:var(--divider-pattern-url)}.elementor-widget-divider--no-spacing{--divider-pattern-size:auto}.elementor-widget-divider--bg-round{--divider-pattern-repeat:round}.rtl .elementor-widget-divider .elementor-divider__text{direction:rtl}.e-con-inner>.elementor-widget-divider,.e-con>.elementor-widget-divider{width:var(--container-widget-width,100%);--flex-grow:var(--container-widget-flex-grow)}<\/style>\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-44f13008 elementor-widget elementor-widget-accordion\" data-id=\"44f13008\" data-element_type=\"widget\" data-widget_type=\"accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.19.0 - 29-01-2024 *\/\n.elementor-accordion{text-align:left}.elementor-accordion .elementor-accordion-item{border:1px solid #d5d8dc}.elementor-accordion .elementor-accordion-item+.elementor-accordion-item{border-top:none}.elementor-accordion .elementor-tab-title{margin:0;padding:15px 20px;font-weight:700;line-height:1;cursor:pointer;outline:none}.elementor-accordion .elementor-tab-title .elementor-accordion-icon{display:inline-block;width:1.5em}.elementor-accordion .elementor-tab-title .elementor-accordion-icon svg{width:1em;height:1em}.elementor-accordion .elementor-tab-title .elementor-accordion-icon.elementor-accordion-icon-right{float:right;text-align:right}.elementor-accordion .elementor-tab-title .elementor-accordion-icon.elementor-accordion-icon-left{float:left;text-align:left}.elementor-accordion .elementor-tab-title .elementor-accordion-icon .elementor-accordion-icon-closed{display:block}.elementor-accordion .elementor-tab-title .elementor-accordion-icon .elementor-accordion-icon-opened,.elementor-accordion .elementor-tab-title.elementor-active .elementor-accordion-icon-closed{display:none}.elementor-accordion .elementor-tab-title.elementor-active .elementor-accordion-icon-opened{display:block}.elementor-accordion .elementor-tab-content{display:none;padding:15px 20px;border-top:1px solid #d5d8dc}@media (max-width:767px){.elementor-accordion .elementor-tab-title{padding:12px 15px}.elementor-accordion .elementor-tab-title .elementor-accordion-icon{width:1.2em}.elementor-accordion .elementor-tab-content{padding:7px 15px}}.e-con-inner>.elementor-widget-accordion,.e-con>.elementor-widget-accordion{width:var(--container-widget-width);--flex-grow:var(--container-widget-flex-grow)}<\/style>\t\t<div class=\"elementor-accordion\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1151\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-1151\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">How do I make reservation?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1151\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-1151\"><p class=\"\">Before you travel<\/p><p class=\"\"><span class=\"\">Booking of flights:<\/span><br class=\"\" \/>Tickets can be purchased from selected travel agencies and via our website\u00a0<u class=\"\"><a class=\"\" href=\"https:\/\/arcticairways.com\/en\/\">www.arcticairways.com<\/a><\/u>. Or you can download our mobile app for free directly from the website. The app comes in handy when you might need to book flights directly from your smart phone.<br class=\"\" \/>When you book your flight please make sure that you the enter correct contact information (e-mail\/phone no.) since this is our only way of reaching you, should contact be necessary.<br class=\"\" \/>If you book your flight via our website, you will receive your e-ticket with booking reference and travel itinerary directly upon the completion of the sales transaction. Please check your itinerary carefully and make sure that routing and travel dates correspond with your wishes.<br class=\"\" \/>Please remember to bring your ticket and itinerary to the airport on the departure date.<\/p><p class=\"\"><span class=\"\">Taxes and fees:<\/span><br class=\"\" \/>Arctic Airways tickets include all taxes and fees as determined by Arctic Airways and airport authorities. Your ticket price will always be the total price to be paid, including all necessary fees and taxes.<\/p><p class=\"\"><span class=\"\">Booking mistake:<\/span><br class=\"\" \/>In case you have made a booking mistake (ie. wrong travel dates\/times\/name) please contact the ticket issuer (where you bought the ticket) immediately. If you purchased your ticket via our website we shall assist you in any possible way, according to the rules which applies to your ticket. Changes may, in some cases, cause additional fees. In case your travel arrangement is changed to a more expensive departure rate, the difference will be charged in connection with the issuing of a changed ticket. Furthermore, you may be charged a ticket change fee of Dkr. 200 per ticket.<\/p><p class=\"\"><span class=\"\">Change or annulment of your travel:<\/span><br class=\"\" \/>Changes or annulments should be executed no later than two hours prior to departure and according to the applicable ticket rules. Some ticket classes may not be eligible for refund, however you may apply for refund of paid ticket taxes and fees.<br class=\"\" \/>Refund applications should be applied for via the ticket issuer or via our website by e-mail to: <a class=\"\" href=\"mailto:sales@arcticairways.com\">sales@arcticairways.com<\/a>. A refund fee of Dkr. 200 per ticket will be charged.<\/p><p class=\"\"><span class=\"\">Personal name change:<\/span><br class=\"\" \/>In case you have changed your full name between the time of purchase of your ticket and your chosen departure date, you will need to change your issued ticket. You should contact the ticket issuer. In case a personal name change on your ticket has not been executed on the departure date, you may be denied boarding the aircraft. In order to avoid a name change fee you may need to present an official document documenting the personal name change. In case such documentation is not presented, a name change fee of Dkr. 200 per ticket applies.<\/p><p class=\"\"><span class=\"\">Credit card payment:<\/span><br class=\"\" \/>Should you choose to use a credit card where a transaction fee applies with Arctic Airways, extra fees are applicable in order to cover our costs in this regards.<\/p><p class=\"\"><span class=\"\">Missing booking reference:<\/span><br class=\"\" \/>Should you be unable to identify your booking reference, please contact the ticket issuer for assistance.<\/p><p class=\"\"><span class=\"\">Seat reservation:<\/span><br class=\"\" \/>Booking through\u00a0<a class=\"\" href=\"https:\/\/arcticairways.com\/en\/\">www.arcticairways.com<\/a>, you may choose your preferred seat on the aircraft. This can be a particular advantage if several passengers are traveling together and wish to be seated close to each other. Should you choose not to use the optional seat reservation, a seat will be allocated for you upon check-in on the departure date.<\/p><p class=\"\"><span class=\"\">Group booking:<\/span><br class=\"\" \/>If you are traveling as a group going to Greenland, a special group fare can be provided by a travel agency or by request to <a class=\"\" href=\"mailto:sales@arcticairways.com\">sales@arcticairways.com<\/a>. Groups are defined as a minimum of 10 passengers traveling together.<\/p><div class=\"\">\u00a0<\/div><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1152\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"button\" aria-controls=\"elementor-tab-content-1152\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">At the airport<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1152\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"region\" aria-labelledby=\"elementor-tab-title-1152\"><p class=\"\"><span class=\"\">Meeting time in the airport:<\/span>\u00a0We recommend that you arrive at the airport no later than two hours before departure time. At your check-in it is to your advantage that you have prepared all necessary travel documents for presentation, including your ticket\/booking reference together with valid personal ID with your picture (passport or driver\u2019s license).<\/p><p class=\"\"><span class=\"\">Check-in:<\/span><br class=\"\" \/>Please note that check-in for your flight closes a different times, depending on the departure airport:<br class=\"\" \/>In\u00a0<span class=\"\">Europe<\/span>\u00a0check-in closes 120 minutes prior to scheduled departure time.<br class=\"\" \/>In\u00a0<span class=\"\">Greenland<\/span>\u00a0check-in closes 60 minutes prior to scheduled departure time.<br class=\"\" \/>In\u00a0<span class=\"\">Copenhagen<\/span>\u00a0check-in closes 90 minutes prior to scheduled departure time.<\/p><p class=\"\">Arctic Airways offers various check-in options:<br class=\"\" \/><span class=\"\">Online check-in:<\/span>\u00a0Check in online, via our website<\/p><p class=\"\"><span class=\"\">Mobile check-in:<\/span><br class=\"\" \/>Please find additional information concerning mobile check-in on <a class=\"\" href=\"https:\/\/arcticairways.com\/en\/\">www.arcticairways.com<\/a> under Mobile booking<\/p><p class=\"\"><span class=\"\">Check-in machines:<\/span><br class=\"\" \/>Check-in machines are located in all airports served by Arctic Airways<\/p><p class=\"\"><span class=\"\">Baggage:<\/span><br class=\"\" \/><span class=\"\">Checked baggage:<\/span>\u00a0 Your chosen ticketing class determines how much baggage you are allowed to check in. Please note there are separate rules for minors and infants. Please look up the menu Ticketing class and rules in order to find your baggage allowance.<br class=\"\" \/><span class=\"\">Hand luggage:<\/span>\u00a0All passengers are allowed one piece of hand luggage (max 8 kilos and 55 x 40 x 23 cm) together with one small, personal item. The allowance does not apply for infants.<\/p><p class=\"\"><span class=\"\">Oversized baggage:<\/span>\u00a0In case you are carrying oversized baggage such as sports equipment or music instruments, please contact our help desk to check for any limitations and additional fees. You may reach us by e-mail: <a class=\"\" href=\"mailto:sales@arcticairways.com\">sales@arcticairways.com<\/a> . Please consider that checking in oversized baggage may require additional time when checking in for your flight.<\/p><p class=\"\"><span class=\"\">Customs clearance:<\/span><br class=\"\" \/>If you are traveling onwards with another airline after your Arctic Airways flight, you should often be able to check your luggage through to your final destination. We recommend that you ask for this option at your initial check-in during your journey.<\/p><p class=\"\"><span class=\"\">Ticket control:<\/span><br class=\"\" \/>You should expect ordinary ticket control prior to departure, and you will be asked to present your valid travel documents and identification (passport). A valid travel document is either your boarding card, a travel document containing a barcode or an SMS ticket.<\/p><p class=\"\"><span class=\"\">Embarking the aircraft:<\/span><br class=\"\" \/>In order to ensure on time departure we kindly ask all passengers to be present at the airport gate as early as possible, before gate closing. Arctic Airways reserves the right to reject passengers who arrives at the gate after the time printed on the boarding card.<\/p><p class=\"\"><span class=\"\">Traveling with children:<\/span><br class=\"\" \/>Children less than 2 years of age: Children who is not 2 years of age on the departure day pays 10 per cent of the regular ticket price, and are not allowed their own passenger seat in the aircraft cabin. In case you require a passenger seat for your child, the price is 50 per cent of the regular ticket price.<br class=\"\" \/>Children between 2 and 11 years pays 50 per cent of the regular ticket price. Discount does not apply to taxes and fees.<\/p><p class=\"\"><span class=\"\">Unaccompanied minors (UM):<\/span><br class=\"\" \/>Children between the age of 5 and 11, travelling unaccompanied, should be under supervision of an adult during their entire journey. Unaccompanied minors are to be reported to our sales office no later than two days prior to departure, as we are able to ensure safe travel for only a limited number of unaccompanied children per departure.<br class=\"\" \/>Children aged between 12 and 15 years can travel unaccompanied without supervision.<\/p><div class=\"\">\u00a0<\/div><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1153\" class=\"elementor-tab-title\" data-tab=\"3\" role=\"button\" aria-controls=\"elementor-tab-content-1153\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">EN ROUTE - UPON ARRIVAL - COUSTUMS RULES<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1153\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"region\" aria-labelledby=\"elementor-tab-title-1153\"><p class=\"\"><span class=\"\">Onboard service:<\/span><br class=\"\" \/>On journeys between Europe and Greenland we serve free meals (sandwiches) to our passengers.<\/p><p class=\"\"><span class=\"\">Drinks onboard:<\/span><br class=\"\" \/>We will serve you coffee, tea and water at no cost onboard.<br class=\"\" \/>We offer a wide variety of juice, soda, beer, wine and liquors at competitive prices<\/p><p class=\"\"><span class=\"\">Smoking onboard:<\/span><br class=\"\" \/>Smoking, including the use of E-cigarettes, is not permitted onboard Arctic Airways aircraft.<\/p><p class=\"\"><span class=\"\">Onboard tax-free sales:<\/span><br class=\"\" \/>En route between Europe and Greenland you will find attractive offers of tax-free goods onboard (liquors not included) . Amongst our offerings are tobacco and cosmetics, and also goods for children. We accept VISA, MasterCard and cash notes in Euro and USD, as well as Danish krone.<\/p><p class=\"\"><span class=\"\">Baggage irregularities:<\/span><br class=\"\" \/>Arctic Airways carries baggage under the provision that the total load on the aircraft does not exceed the maximum permitted load. In case of irregularities such as missing or damaged baggage, please contact the passenger service desk in the arrival hall in the airport.<\/p><p class=\"\"><span class=\"\">Forgotten items onboard.<\/span><br class=\"\" \/>In case you forgot any personal items onboard, please contact the passenger service desk in the arrival hall in the airport immediately.<\/p><p class=\"\"><span class=\"\">Customs clearance:<\/span><br class=\"\" \/>If your journey has an onwards connection after traveling with Arctic Airways, in most cases you will be able to check your baggage through to your final destination. *We recommend that you ask for this option at your first check-in point during your journey.<\/p><div class=\"\"><p class=\"\"><span class=\"\">Customs rules for entry into Greenland:<\/span>\u00a0\u2022 200 cigarettes or cigarillos (max 3 gr per piece) or 50 cigars or 250 gr smoke tobacco. \u2022 200 Cigarette papers or cigarette cases \u2022 1 liter of alcoholic drinks beyond 22 % or 2 liters below 22% \u2022 2,25 liters of wine below 15 % \u2022 2 liters of beer \u2022 2 liters of carbonated soft drinks \u2022 50 ml of perfume \u2022 250 ml of Eau de toilette \u2022 Cosmetics and similar at a max value of dkr. 1.000 \u2022 4 kilos of chocolate and candy \u2022 4 kilos of coffee or tea \u2022 5 kilos of meat or poultry<\/p><p class=\"\"><span class=\"\">Customs rules for entry into Denmark:<\/span>\u00a0\u2022 200 cigarettes or cigarillos (max 3 gr per piece) or 50 cigars or 250 gr smoke tobacco. \u2022 1 liter of alcoholic drinks beyond 22 % or 2 liters below 22% \u2022 4 liters of wine below 15 % \u2022 16 liters of beer<\/p><div class=\"\">\u00a0<\/div><\/div><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1154\" class=\"elementor-tab-title\" data-tab=\"4\" role=\"button\" aria-controls=\"elementor-tab-content-1154\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">ARCTIC AIRWAYS TICKET RULES<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1154\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"4\" role=\"region\" aria-labelledby=\"elementor-tab-title-1154\"><p class=\"\"><span class=\"\">ECONOMY, ONE WAY: (on select routes*)<\/span><br class=\"\" \/>\u2022 Payment directly upon booking<br class=\"\" \/>\u2022 Ticket cannot be changed<br class=\"\" \/>\u2022 Ticket refund against separate fee<br class=\"\" \/>\u2022 Unused airport taxes are refundable<br class=\"\" \/>\u2022 23 kilos checked baggage allowance<br class=\"\" \/>\u2022 8 kilos of hand luggage<br class=\"\" \/>\u2022 Children discount 2-11 years: 50 %<br class=\"\" \/>\u2022 Infants 0-2 years pay 10 % plus ordinary taxes and fees<\/p><p class=\"\">* Billund- Copenhagen vv<\/p><p class=\"\"><span class=\"\">ECONOMY, RESTRICTIVE<\/span><br class=\"\" \/>\u2022 Payment directly upon booking<br class=\"\" \/>\u2022 Ticket cannot be changed<br class=\"\" \/>\u2022 Ticket cannot be refunded<br class=\"\" \/>\u2022 Unused airport taxes are refundable<br class=\"\" \/>\u2022 23 kilos checked baggage allowance<br class=\"\" \/>\u2022 8 kilos of hand luggage<br class=\"\" \/>\u2022 Children discount 2-11 years: 50 %<br class=\"\" \/>\u2022 Infants 0-2 years pay 10 % plus ordinary taxes and fees<\/p><p class=\"\"><span class=\"\">ECONOMY, SEMI FLEX<\/span><br class=\"\" \/>\u2022 Payment directly upon booking<br class=\"\" \/>\u2022 Ticket may be changed against a separate fee until 2 hours prior to departure<br class=\"\" \/>\u2022 Ticket is refundable against a separate fee until 2 hours prior to departure<br class=\"\" \/>\u2022 Unused airport taxes are refundable<br class=\"\" \/>\u2022 23 kilos checked baggage allowance<br class=\"\" \/>\u2022 8 kilos of hand luggage<br class=\"\" \/>\u2022 Children discount 2-11 years: 50 %<br class=\"\" \/>\u2022 Infants 0-2 years pay 10 % plus ordinary taxes and fees<\/p><p class=\"\"><span class=\"\">ECONOMY, FULL FLEX<\/span><br class=\"\" \/>\u2022 Payment directly upon booking<br class=\"\" \/>\u2022 Ticket may be changed until 2 hours prior to departure<br class=\"\" \/>\u2022 Ticket is refundable until 2 hours prior to departure<br class=\"\" \/>\u2022 Unused airport taxes are refundable<br class=\"\" \/>\u2022 23 kilos checked baggage allowance<br class=\"\" \/>\u2022 8 kilos of hand luggage \u2022 Children discount 2-11 years: 50 %<br class=\"\" \/>\u2022 Infants 0-2 years pay 10 % plus ordinary taxes and fees<\/p><div class=\"\">\u00a0<\/div><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1155\" class=\"elementor-tab-title\" data-tab=\"5\" role=\"button\" aria-controls=\"elementor-tab-content-1155\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">If you are pregnant or have special requirements<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1155\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"5\" role=\"region\" aria-labelledby=\"elementor-tab-title-1155\"><p class=\"\"><span class=\"\">Pregnant:<\/span><br class=\"\" \/>Certain limitations may apply for pregnant travelers flying with Arctic Airways. Pregnancy should be mentioned when booking, and each passenger booking will be evaluated individually.<\/p><p class=\"\"><span class=\"\">Special requirements:<\/span><br class=\"\" \/>In order to ensure that we are able to provide any required assistance, we kindly ask that the ticket and the required assistance are booked together and no later than 48 hours prior to departure.<\/p><p class=\"\">Welcome onboard<\/p><p class=\"\"><span class=\"\">Arctic Airways<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-4ae0a850 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"4ae0a850\" data-element_type=\"section\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-narrow\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-65bdb8c2\" data-id=\"65bdb8c2\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-7fc454c0 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"7fc454c0\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-b2be138\" data-id=\"b2be138\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7cdf8c81 elementor-widget elementor-widget-heading\" data-id=\"7cdf8c81\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">kontakt os<\/h1>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1f466905 elementor-widget elementor-widget-heading\" data-id=\"1f466905\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h5 class=\"elementor-heading-title elementor-size-default\">vi sidder klar til at hj\u00e6lpe dig<\/h5>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-71741026\" data-id=\"71741026\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-76d77422 elementor-align-center elementor-widget elementor-widget-button\" data-id=\"76d77422\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm elementor-animation-float\" href=\"mailto:info@arcticairways.com\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon elementor-align-icon-right\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-caret-right\"><\/i>\t\t\t<\/span>\n\t\t\t\t\t\t<span class=\"elementor-button-text\">Contact us<\/span>\n\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>FAQ FREQUENTLY ASKED QUESTIONS MOST FREQUENT QUESTIONS AND ANSWERS How do I make reservation? Before you travel Booking of flights:Tickets can be purchased from selected travel agencies and via our website\u00a0www.arcticairways.com. Or you can download our mobile app for free directly from the website. The app comes in handy when you might need to book [&hellip;]<\/p>","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"_links":{"self":[{"href":"https:\/\/arcticairways.com\/en\/wp-json\/wp\/v2\/pages\/161"}],"collection":[{"href":"https:\/\/arcticairways.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/arcticairways.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/arcticairways.com\/en\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/arcticairways.com\/en\/wp-json\/wp\/v2\/comments?post=161"}],"version-history":[{"count":0,"href":"https:\/\/arcticairways.com\/en\/wp-json\/wp\/v2\/pages\/161\/revisions"}],"wp:attachment":[{"href":"https:\/\/arcticairways.com\/en\/wp-json\/wp\/v2\/media?parent=161"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}